Terms And Conditions
Last updated: July 2026
Brown Autoroute Signs is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
1. Who We Are
Brown Autoroute Signs is the data controller for personal information collected through this app. For any privacy-related queries, contact us at: hello@brownautoroutesigns.com
2. What Information We Collect
a) Account Information
When you register for an account, we collect:
- Your full name
- Your email address
- A password (stored in encrypted form — we never see your actual password)
b) Purchase Information
When you subscribe to the Calais to Avignon tour, the transaction is processed entirely by the Apple App Store or Google Play Store. Brown Autoroute Signs does not collect, store, or process your payment card details.
c) Location Data (GPS)
The app uses your device's GPS to track your position and trigger audio commentary at the correct story points along the route. This location data is processed entirely on your device and is never transmitted to our servers. We do not store, share, or sell your location data.
d) Usage Data
We may collect anonymised data about how the app is used — such as which story points are most frequently played — to help us improve the app. This data cannot be used to identify you personally.
e) Device Information
We may collect basic device information such as device type, operating system version, and app version for the purposes of technical support and performance monitoring.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your user account
- Deliver the tour content and GPS-triggered audio functionality
- Send important notifications about app updates or new tour content (if you have opted in)
- Respond to customer support enquiries
- Improve the app based on anonymised usage patterns
We do not use your personal information for advertising purposes, and we do not sell your data to third parties under any circumstances.
4. Legal Basis for Processing (GDPR)
For users in the United Kingdom and European Union, we process your personal data under the following legal bases:
- Contractual necessity — to provide the app and tour content you have subscribed to
- Legitimate interests — to improve our services through anonymised usage data
- Consent — for optional communications such as update notifications
5. Data Sharing
We do not sell, rent, or trade your personal data. We may share limited data with the following third parties only where necessary:
- Apple App Store / Google Play Store — for subscription processing and app distribution
- Cloud hosting providers — for secure storage of account data (AWS or Microsoft Azure)
- Email service providers — solely for sending account-related emails such as password resets
All third-party providers are contractually required to handle your data securely and in compliance with applicable data protection law.
6. Data Storage and Security
- Your account data is stored securely on encrypted cloud servers.
- Tour content, audio files, and GPS data are stored locally on your device once downloaded.
- We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, or loss.
- We retain your account data for as long as your account remains active. If you delete your account, your personal data will be permanently removed within 30 days.
7. Your Rights
Under the UK GDPR and applicable data protection law, you have the following rights:
- Right to access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate personal data
- Right to erasure — request deletion of your personal data
- Right to restriction — request that we limit how we use your data
- Right to data portability — request your data in a portable format
- Right to object — object to our processing of your personal data
To exercise any of these rights, contact us at hello@brownautoroutesigns.com. We will respond within 30 days.
8. How to Delete Your Account
You can delete your account and its associated data at any time directly from the app:
- Log in or sign up in the app.
- Go to the Profile tab.
- Tap Manage Account.
- Select Delete Account.
- A confirmation alert will appear — tap Yes to confirm.
- Your account will then be deleted.
Once your account is deleted, your personal data will be permanently removed within 30 days, as described in section 6.
9. Children's Privacy
Brown Autoroute Signs is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app and on our website. Continued use of the app after changes are posted constitutes your acceptance of the updated policy.
11. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.